Both Fernandez and Spolter believe that mediation is more effective between multiple disputing parties with cultural differences. In order to save time and money, mediation should begin when all the facts from both sides are fully explored. The mediation should take place quickly in order to lessen the further development of the dispute in question. The authors suggests that a mediator should be selected based on their neutrality, mediation process skills, communication and negotiation skills, be able to separate needs from wants, be creative, a solid tactician, have good inter-cultural skills, strong knowledge of the subject matter, and acquired effective training and experience in mediation.
Although arbitration remains the most utilized dispute resolution technique, mediation is becoming more popular. In many different industries, the authors assert that it will become the future trend. Mediation is still regarded as the "rookie" of dispute resolution techniques however a reputable individual interviewed for this article states "It is the absence of a totally satisfactory dispute resolution mechanism outside of mediation that will be pushing disputes toward mediation" (Collar & Spolter 68).